Last Updated: May 24, 2026
Accuracy is the foundation of trust. When we make errors at SA Shares, we correct them quickly, transparently, and prominently. This Corrections Policy outlines our standards for identifying, addressing, and disclosing errors in published content.
Our Commitment to Accuracy
Every article published on SA Shares undergoes rigorous fact-checking and editorial review. Despite these processes, errors occasionally occur. When they do, we take full responsibility and correct them in a manner that prioritises reader trust over institutional reputation.
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Types of Corrections
We categorise corrections based on severity and impact, with corresponding response protocols.
| Correction Type | Definition | Timeline | Display |
|---|---|---|---|
| Urgent Correction | Errors that could cause immediate harm (incorrect financial advice, wrong identification, safety-critical information) | Within 4 hours | Top of article (red banner) + social media update + email to subscribers |
| Standard Correction | Factual errors that change article meaning (incorrect statistics, misattributed quotes, wrong dates) | Within 24 hours | Top of article (banner) + Corrections page entry |
| Minor Correction | Typos, grammar, or formatting issues that do not affect meaning | Within 48 hours | Inline correction + "Last Updated" timestamp |
| Clarification | Original text was accurate but misleading or unclear | Within 48 hours | Inline addition with "Clarification:" label |
| Update | New information that supersedes original reporting | As information emerges | "Update [timestamp]:" banner |
How Errors Are Identified
Internal Identification
- Pre-publication review by editors and fact-checkers
- Post-publication monitoring by senior editors
- Monthly audits of high-traffic evergreen content
External Reporting
- Reader submissions via madelien@sashares.co.za or online form
- Subject complaints from individuals or organisations featured in coverage
- Peer review from journalists or experts in covered fields
Response time: All error reports acknowledged within 24 hours, with investigation status update within 72 hours.
Correction Investigation Process
Not every reported "error" requires correction. We investigate all claims and apply consistent standards.
Investigation Steps
- Initial assessment (within 4-24 hours depending on severity)
- Verification by fact-checker with original sources
- Editorial decision by Editor-in-Chief or Managing Editor
- Implementation per timeline standards
When We Do NOT Issue Corrections
- Difference of opinion (interpretation vs. facts)
- Matters of public record accurate at time of publication (we issue updates instead)
- Unsubstantiated claims without evidence
- Bad-faith complaints attempting to suppress accurate critical coverage
Correction Display Standards
Corrections must be visible, clear, and permanent. We never silently edit articles or bury corrections.
Standard Format at Top of Article
In Article Body
Original text shown in strikethrough:
For Major Corrections
Affecting article thesis or headline:
- Permanent entry on public Corrections page (sashares.co.za/corrections)
- Social media update on platforms where article was promoted
- Email notification to subscribers
- Editorial note explaining how error occurred
Corrections Page
All standard and major corrections are logged on sashares.co.za/corrections with:
- Date of correction
- Article title (with link)
- Original error
- Corrected information
- How error was identified
Updated daily. Searchable by date, article, or keyword. Preserved indefinitely.
Update vs. Correction
Use "Update" when:
- Breaking news develops with new facts
- Policies or situations change after publication
- Additional context becomes available that doesn't contradict original reporting
Use "Correction" when:
- Original reporting contained factual errors
- Quotes were misattributed
- Data was incorrect at time of publication
Unpublishing Policy
We rarely remove published articles. Content is unpublished only when:
- Publication creates ongoing threat to individual safety
- Court order requires removal
- Article is so flawed that correction is insufficient (fabrication, plagiarism)
- Article violates privacy laws and correction cannot remedy
When article is removed:
- Original URL preserved with explanation of removal
- Corrections page entry documenting removal
- Editor-in-Chief approval required
Reader Notification Protocol
For major or urgent corrections, we proactively notify readers:
| Notification Method | Trigger | Timeline |
|---|---|---|
| Social media update | Major correction or urgent correction | Within 4 hours |
| Email to subscribers | Urgent correction affecting subscriber content | Within 6 hours |
| Push notification | Urgent correction to breaking news | Within 2 hours |
How to Report an Error
We welcome error reports from readers, subjects, and experts.
What to Include
- Article URL
- Specific error (exact quote or claim)
- Correct information (with sources if available)
- Your contact information (optional for anonymous reports)
Response timeline: Acknowledgment within 24 hours; investigation status within 72 hours; resolution within 5 business days.
Editorial Accountability
Monthly Correction Audits
- Categories of errors (fact-checking failure, source misidentification, data error)
- Root cause analysis
- Process improvements
Annual Public Report
Published every January, including:
- Total corrections issued by type
- Error rate per 1,000 articles
- Most common error categories
- Process changes implemented
FAQ: Corrections
How quickly do you correct errors?
Urgent corrections within 4 hours. Standard factual corrections within 24 hours. Minor typos within 48 hours.
Do you notify readers when you make corrections?
Major corrections are announced on social media and via email to subscribers. Standard corrections appear prominently on the article. Urgent corrections trigger immediate notifications.
What if I disagree with your fact-checking?
If our investigation concludes the article is accurate, we will not issue a correction. However, if you provide credible evidence our conclusion was wrong, we will reopen the investigation. You may also submit a letter to the editor.
Can I request removal of my name instead of a correction?
Rarely. If the article contains factual errors about you, we will correct them. If the article is accurate but you regret participating, we generally do not remove your name unless there are extraordinary circumstances (safety risk, legal mandate).
How do you decide between "correction" and "update"?
Corrections address errors in original reporting. Updates reflect new developments after publication. If the original was accurate at the time but the situation changed, we issue an update.
Do you preserve the original error when correcting?
Yes. We use strikethrough or brackets to show what was incorrect, alongside the corrected information.
Can I report errors anonymously?
Yes. We investigate anonymous reports with the same rigor. However, we cannot provide status updates without contact information.
Can I report errors in old articles?
Yes. We correct errors regardless of publication date and welcome reader reports on archival content.
For all correction inquiries, contact:
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